CUSTOMER RELATIONSHIP SKILLS THAT GROW BUSINESS

Satisfied customers are the key to every successful business. This training focuses on how to build relationships to grow sales, generate repeat business and referrals, and build long-term, loyal customers. We’ll examine various retention and referral techniques to maximize client interactions.

Note : Materials and refreshments provided.

Learning Outcomes

• Improve retention and referrals of clients through memorable follow-up tactics
• Develop techniques to grow sales, client base, and referrals
• Maximize every stage of a client interaction including the first impression, your service, the close/exit, and post-service engagement
• Optimize inquiries from various sources to generate interest and excitement
• Create a positive environment and experience making clients feel welcomed and valued
• Communicate effectively with difficult customers, handle criticism and overcome objections
• Build confidence in your subject matter and self