Satisfied customers are the key to every successful business. This training focuses on how to build relationships to grow sales, generate repeat business and referrals, and build long-term, loyal customers. We’ll examine various retention and referral techniques to maximize client interactions.

Note : Materials and refreshments provided.

Learning Outcomes

• Improve retention and referrals of clients through memorable follow-up tactics
• Develop techniques to grow sales, client base, and referrals
• Maximize every stage of a client interaction including the first impression, your service, the close/exit, and post-service engagement
• Optimize inquiries from various sources to generate interest and excitement
• Create a positive environment and experience making clients feel welcomed and valued
• Communicate effectively with difficult customers, handle criticism and overcome objections
• Build confidence in your subject matter and self