Mastering Communication: Four Frameworks for Building Stronger Relationships with Clients and Teams

Communicating effectively isn’t hard. It just takes an intentional focus on the important tenets of communication. By using practical frameworks — four easy-to-remember acronyms — you can improve your ability to communicate effectively and build stronger bonds with clients and team members.

By putting these frameworks to use, you can improve interactions with others, build trust, and drive better outcomes for yourself, your clients, and your team.

Tune in to learn:

• why communicating can be difficult and how these difficulties can be overcome
• the five tenets of active listening
• proven frameworks for active listening, talking to clients, addressing customer service needs, and delivering and receiving actionable feedback

Presented by:

Parker Schaffel is a Certified CliftonStrengths Coach with more than a decade of experience in coaching, leadership instruction, and facilitation. He helps clients harness their natural talents to tackle challenges and strengthen teams. Known for fostering respectful yet honest conversations, Parker specializes in team dynamics, conflict resolution, feedback, collaboration, and personal leadership growth.